CLIENT RESOURCES
Everything you need to make your visit to Donnington Grove Small Animal Vets go smoothly
Click on the topics to find what you need. As always - if you need more information please call and we will be happy to assist you.
• NEW PET OWNERS
• NEW CLIENT REGISTRATION
• PRESCRIPTIONS & MEDICATIONS
• PAYING YOUR BILL
• HOSPITAL & SURGICAL: WHAT YOU NEED TO KNOW
• ONLINE PET FOOD ORDER
• USEFUL LINKS & RESOURCES
• INSURANCE
NEW PET OWNERS
We can’t wait to meet your new arrival.
Making appointments is easy and we often have on the day appointments available for when your pet is unwell or injured. Just phone our receptionists at the branch you want to visit and they will do their best to accommodate you.
Hopefully you won’t need to use our emergency service, but if you do, you can be reassured knowing that we have Veterinary Surgeons and Nurses available 24 hours a day at our Hospital in Newbury.
Our Pet Health Plan is a discount scheme designed to keep your pet healthy and save you money throughout the year. To learn more about
our Pet Health Plan click here.
If your new pet is a rescue animal, they are entitled to a free health check with a Vet. It’s important your new family member has the best start to their new life.
You can register your pet online by filling out a
NEW PATIENT REGISTRATION form below or give us a call or pop in to one of our surgeries and say hello.
PRESCRIPTIONS AND MEDICATIONS
Most of the medications (including flea and worm treatments) we sell are Veterinary Prescription Only Medications (POM-V). These can legally only be dispensed to an animal that is under our care. The animal must have been to the surgery for a consultation within the last 6 months in order for us to dispense therapeutic medications, and within 12 months for flea and worm treatment. Medication must be ordered before collection. Please phone your preferred clinic, or use our online order form below
PAYING YOUR BILL
Payment should be made at time of treatment, by cash, cheque or card. You can also use our online payment facility by clicking the button below. To use this online service, you must have a valid invoice number or practice account number. If you do not have a valid invoice number please either call us or email info@donningtongrove.com.
HOSPITAL & SURGICAL: WHAT YOU NEED TO KNOW
We understand that the thought of your pet undergoing an anaesthetic and surgery is a worry. We are here to help you and your pet though this time. Our high level of training and expansive experience is reflected in our surgical success stories. Under our care you pet is in the best possible hands. We have created a helpful info sheet with all you need to know about our hospital and surgical procedures at Donnington Grove.
ORDER PET FOOD ONLINE
Many pets require clinical diets to aid in managing or treating a medical condition. We can order in a wide range of diets to suit your pets requirements. We can also supply Lifestage diets to suit your growing puppy or aging cat. We will have your order ready for collection at any of our branches on the next working day if you order before 5pm Monday - Friday.
INSURANCE
We recommend purchasing pet insurance to help cover the costs of unexpected veterinary costs should your new pet become unwell or injured. There is a huge range of policies available on the market so here is our advice on how to decide on one.
Already insured? We are more than happy to provide a free insurance claims service. Our default policy is for you to pay us and then claim fees back from your insurer. However in some circumstances we can offer a direct claim service, where your insurer pays us directly – minus your excess. Read our direct claims policy below.
