COVID-19 Update - 19th of July update

Updated: Jul 16

We will not be making any changes to our current policies and ways of working after the 19th of July 2021. This is the best way we can continue to provide our services and keep clients and staff as safe as possible. Face coverings and social distancing is still required during a visit to us.


All three of our branches have welcomed clients back into our consulting rooms. To enable this, there are waiting systems in place to limit the number of people in our waiting rooms. To help us facilitate this we ask the following from you:

  • When booking your appointment, please advise our team if you would prefer to have your consultation outside. You must tell us if you or anyone in your household is isolating, or if anyone in your household is currently positive for COVID-19.

  • Please arrive for your appointment 5 minutes early.

  • We can only allow one client per appointment inside.

  • Wear a face-covering whilst inside the practice - unless you are exempt.

  • Please do not visit the practice if you are experiencing symptoms of COVID-19 or if you have been contacted by NHS Test and Trace.

On arrival at the practice, come into our reception areas to check-in. If you are bringing an animal to us on behalf of a client who is self-isolating, please call us when you arrive and we will come out to you.


Our team will continue to wear face coverings and maintain social distancing as much as possible. We are also having regular lateral flow tests carried out. We are doing everything we can to minimise risk and appreciate our clients who are doing the same.


CONTACTING US


Our phone lines are exceptionally busy so don't forget you can order repeat medications here, request food orders here, and pay invoices here. If you have a non-urgent enquiry you can email smallanimal@donningtongrove.com and someone will get back to you as soon as they can.


Thank you for your ongoing support and patience during this time.





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