COVID-19 Update - We are still here for your pets

Updated: Jan 13

We want to reassure you that as providers of essential animal health services we will continue to remain open throughout the lockdown period, including our round the clock emergency care.


BOOSTER VACCINATIONS DURING LOCKDOWN


If your pet is due a vaccination you will still receive a reminder in the usual way.


It is known that being up to 3 months overdue is unlikely to put your pet at risk of the diseases we vaccinate against. Therefore, to reduce unnecessary travel we would encourage you to delay your pet's vaccinations until lockdown eases, but before it is 3 months overdue. If you would rather get your pet vaccinated at the time of their reminder then we are prepared to provide this service.


PUPPY AND KITTEN VACCINATIONS DURING LOCKDOWN

Puppies and kittens must still receive their first and second vaccinations. Please book in as normal.


OTHER NON-URGENT SERVICES

As part of helping to reduce unnecessary travel, we are also reducing some of our non-urgent services. Nail clipping and anal gland appointments, unless causing discomfort will not be available during this time.

We are still able to neuter pets when there is a risk of unwanted pregnancy.


VISITING US


When visiting us we ask that you keep 2 metres distance from our staff and other clients as much as possible. Face coverings are advised but not compulsory whilst you are outside. 

We will continue to carry out consultations outside, before taking your pets inside for examinations and treatments without you. We feel this is the safest way for us to be able to continue as we are. 


Please do not visit the practice if you are experiencing symptoms of COVID-19 or if you have been contacted by NHS Track and Trace. Should your pet become unwell during a period of self-isolation, please call the practice to determine the best course of action.


Video and telephone consultations are available for certain conditions where a clinical examination is not a necessity and you would prefer not to visit. If you would prefer a video or phone consultation just speak to reception to book in.

Our phone lines are exceptionally busy so don't forget you can order repeat medications here. If you have a non-urgent enquiry you can email smallanimal@donningtongrove.com and someone will get back to you as soon as they can.

Thank you for your ongoing support and patience during this time. We hope that everyone has a happy and healthy year.

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APPOINTMENTS  // 
Thatcham 01635 868382  // 
Tadley 0118 981 5500 
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Donnington Grove Veterinary Group Limited (trading as Donnington Grove Veterinary Group) is a limited company registered in England and Wales. Registration Number: 08545050 Registered Office: Donnington Grove Veterinary Surgery, Oxford Road, Newbury, Berkshire RG14 2JB.

VAT Number: 115 1416 58

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