COVID-19 Update - How we are keeping everyone safe.

Updated: Apr 12

As providers of essential animal health services, we have remained open throughout the year working effectively and safely by seeing the clients outside and the pets inside. We know this has been stressful for some of you and we would like to thank you for the trust you have shown us. Our vets are supported by a brilliant team of nurses and nursing assistants, who have been stepping in for you to accompany pets in the consulting room.


We will continue our outdoor service for the time being as even though government restrictions are lifting, social distancing within our veterinary environment is challenging. The nature of a veterinary consultation requires at least two people to be in close proximity. This combined with the necessity to prevent escapee pets by having doors and windows closed at all times, means effective ventilation is not possible.


We have a Covid safety and planning team who will be monitoring the local infection rates on a regular basis so that we can get everything back to normal as soon as it is safe to do so. As well as this we are participating in the government's workplace testing scheme.


BOOSTER VACCINATIONS


We are now able to carry out all routine appointments, including boosters. Therefore we are doing our best to contact those clients who may have missed their pet's annual booster during the lockdown period. If you think your pet may be overdue, feel free to give us a call and we can check that for you.


Please be aware booster appointments are currently being booked at least two weeks ahead.


OTHER NON-URGENT SERVICES


As of the 12th of April, all of our routine services are available across our three surgeries.


VISITING US


When visiting us we ask that you keep two metres distance from our team and other clients as much as possible. Face coverings are advised but not compulsory whilst you are outside.


Please do not visit the practice if you are experiencing symptoms of COVID-19 or if you have been contacted by NHS Test and Trace. Should your pet become unwell during a period of self-isolation, please call the practice to determine the best course of action.


CONTACTING US


Our phone lines are exceptionally busy so don't forget you can order repeat medications here and request food orders here. If you have a non-urgent enquiry you can email smallanimal@donningtongrove.com and someone will get back to you as soon as they can.


Thank you for your ongoing support and patience during this time.





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